Privacy Policy

1. Who We Are

Shipowl is operated by Buzwide Technology Private Limited, located at:

“Platform” refers to Shipowl’s website, app, and associated services. “You” means any user, merchant, or customer using Shipowl.

2. Information We Collect

A. User-Provided Information

• Account Data: Name, email, phone, business name/address, and authentication data (e.g., OTP, password)
• Order Details: Your and your customer’s shipping/billing addresses, contact details, and bank info for refunds (if needed)
• Permissions: App access to device storage (with consent) for downloading/storing data

B. Automatically Collected Information

• Device & Usage Data: IP, device type, browser, OS, session logs, app activity
• Cookies & Similar Technologies: To enhance your experience. Disabling cookies may impact functionality.

3. How We Use Your Information

• Verify identity and manage accounts
• Enable platform functionality (orders, shipping, refunds)
• Communicate (order updates, support, marketing via SMS, email, WhatsApp)
• Deliver personalized features and content
• Improve services and perform analytics
• Maintain security and prevent abuse
• Comply with legal obligations
• Facilitate advertising, promotions, and surveys

Note: Marketing updates and WhatsApp messages require your opt-in. You may opt out by replying “STOP.”

4. Information Sharing

We may share your data with:

• Service Providers: Payment gateways, couriers, logistics partners
• Business Affiliates: Investors, acquirers, or advisors in case of business changes
• Support & Maintenance: IT vendors, chat support services
• Authorities: When legally required

We do not collect or share data with unrelated third parties for tracking, profiling, or advertising.

5. Payments & Third-Party Links

Payments are handled through secure third-party payment gateways. Shipowl does not store card details. Our platform may contain links to external websites (e.g., social networks, payment processors). We are not responsible for their privacy practices; please review their respective policies.

6. Data Security & Retention

• Retention: Device logs—up to 36 months. Account/order data—until deleted by you or as legally required.
• Security: We use industry-standard technical and organizational safeguards.

Limitation: No online platform is completely secure. You use Shipowl at your own risk.

7. Children & Minors

Shipowl is not intended for children. If you are under 18, use the platform only with parental or guardian consent.

8. Policy Changes

We may update this Privacy Policy from time to time. Changes will be posted here. Continued use after updates means you accept the revised policy.

9. Your Rights

You may request:

• Access to the personal data we hold
• Corrections or deletion of your data
• Opting out of communications
• Restriction on how your data is used/shared

Contact us using the details in Section 12 to make such requests.

10. International Transfers

Your data may be processed in India or other countries. We ensure safeguards comply with legal standards for cross-border data transfers.

11. Legal Disclosures

We may disclose your data to comply with applicable laws, legal processes, or to protect the rights and safety of Shipowl or others.

12. Contact Information